Question 1

What is an insulated glass Unit?

Accepted Answer

An insulated glass unit (or dual pane glass unit) consists of two panes of glass that are sealed around a spacer in between. The spacer can be metal or foam. It may also contain grids and gas between the glass.  This glass unit sits in the frame of the window and comes in a variety of different thicknesses depending on your window manufacturer.

Question 2

What causes fog or moisture to develope in an insulated glass unit?

Accepted Answer

When the seal breaks in an insulated glass unit, it allows moisture and debris to accumulate between the panes of glass.  This is referred to as a seal failure. At first, your window glass may look cloudy one day but clear the next.  This is common but the condition will worsen over time and eventually you will not be able to see out of the window glass at all.

Question 3

What causes a seal failure?

Accepted Answer

Believe it or not, your windows are constantly expanding and contracting with different weather conditions and settling of the home. While the frame of the window will expand and contract, the window glass will not. This creates friction and wear and tear on the insulated glass unit.  Some windows such as vinyl are more susceptible to seal failures because of the rate of expansion and contraction.

Question 4

Can't you clean my existing insulated glass unit without replacing it?

Accepted Answer

No, there is no way for us to properly separate, clean and re seal your existing insulated glass unit. Nor do we drill a hole and clean between the glass. The proper fix for a seal failure is to replace the glass unit with a factory built and sealed new insulated glass unit.

Question 5

Can I bring my window sash to you for glass replacement?

Accepted Answer

It's best to install the new insulated glass unit into the window sash while it is in place. This way the window can stay shut and locked allowing for the sealant that is used during installation to dry and set before the window is moved.

Question 6

How much does it cost to replace an insulated glass unit?

Accepted Answer

The price to replace an insulated glass unit is based on the size of the glass and the type of glass it's made with. Clear, Low e glass, tempered glass, grids between the glass and the material that the window is made of are all taken into consideration when providing an estimate. It is a much less expensive and less intrusive option to replace the glass verse replacing the entire window.

Question 7

Will your glass match my existing glass?

Accepted Answer

We offer a variety of options such as clear glass, low e glass, and grids in many different colors. The glass will be built to match the glass that you are replacing.

Question 8

Do you provide free estimates?

Accepted Answer

Yes! Our estimates are always free. You can call our office to schedule an in-home visit, or you can text or email us a picture of your window with a rough measurement of the width and height of the bad glass for an estimate.

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